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F1T Cloud

F1t Cloud App
Privacy Policy.

This policy is in respect of F1t Cloud, registration number FDRK8099.

OUR PRIVACY POLICY

F1t Cloud TREATS YOUR INFORMATION VERY CAREFULLY AND WE HAVE DRAFTED THIS DOCUMENT TO HELP YOU UNDERSTAND WHAT INFORMATION WE COLLECT, WHO HAS ACCESS TO IT AND FOR WHAT PURPOSES. IF YOU ARE IN THE PROCESS OF CREATING AN ACCOUNT WITH OR HAVE ALREADY DONE SO, YOU SHOULD READ THIS DOCUMENT IN CONNECTION WITH OUR AGREEMENT WITH YOU. 

You can ask us to stop processing your information at any time by emailing us at inaze@f1tcloud.com, although, as some types of information processing and sharing are essential to the provision of our services or certain aspects of those services, if you do ask us to stop processing your information we may not be able to provide some of the services or continue to provide the services in the same way. However, even if you do ask us to stop, we may have other lawful grounds for processing your information (for example, to comply with our statutory or regulatory duties or the orders of a court).

This privacy notice applies to all personal data we process as a controller in respect of service providers and customers. 

We encourage you to read the remainder of this privacy notice to understand more about how we process your data.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect information about you when you register to open an account with us, use our app or services, interact with us on social media, make transactions and when you contact us.

WHAT INFORMATION DO WE COLLECT?

We may process the following types of information about you:

Identification information -This might include but is not limited to: – your title;

  • name;
  • postal code;
  • email address, mobile phone number;
  • date of birth;
  • your billing and shipping address (if applicable);
  • and any other data you use to set up your account, to log-in or to use our services;
  • Third party sourced data. Information that you grant us permission to collect, and public information, from third party apps or websites such as, but not limited to, banks (and other financial institutions) and social media sites;
  • Information about how you use our apps or services. This might include how you interact with our apps and services, the services provided, the price charged or discount given, the location and time of the transaction, rewards earned/ redeemed and the outcome of that transaction. 
  • Internal account attributes. These might include unique identifier numbers (UIDs), transaction status, if you have verified your phone number or email address and internal notes recording actions taken on your account;
  • Your preferences. Information about your use of our apps and services including location or demographic data, language preferences, notification settings, opt-in/ opt-out from direct marketing and stated preferences;
  • Payment information. Information about your payment instrument (e.g. payment debit/ credit card), which may include (the Bank Identification Number (BIN) and the last four digits of the card number, the card type, postal code, expiry date, country of issue, expiry date);
  • Professional details if you represent a customer or business partner. This might include your employer, job title, professional email address, contact number and copies of identity and proof of address.

For some services we are unable to provide you with our services unless you provide us with your name, date of birth phone number, email address and transaction data, as we are required to process this in order to fulfil certain regulatory requirements or our contractual obligations under the user terms.

WHAT DO WE USE YOUR INFORMATION FOR?

We will only use your personal data when we are allowed to and only where:

  • we need to perform the contract we are about to enter into or have entered into with you or the customer or business partner you represent;
  • we have a legitimate interest in processing your personal data and your interests and fundamental rights do not override that interest;
  • we need to comply with a legal or regulatory obligation; or
  • you have given your consent.

We use your information:

to provide our services – This might include:

  • processing and managing our app for our services as well as how you access and use our app and services. We have a legitimate interest in this to understand how users interact with our app or services and to comply with our regulatory obligations and to take steps to enter into a contract with you;
  • processing transactions using our services (including for the payment of services). We will do this to perform the contract we have with you;
  • communicating with you about updates on our app, your account with us and to provide support or handle complaints where you contact us. We have a legitimate interest in this communication so we can provide you with adequate support;
  • communicating with you about any, reward or offers available in using our services. We have a legitimate interest in this to provide you with adequate support or information and to assess how users interact with our app or services. We may also communicate with you as part of performing our contract;
  • to improve our services. This might include doing things like:
  • measuring the performance of our app and services. We have a legitimate interest in this to develop our product and services and to promote our company, products and services;
  • making sure you use the right version of the app for where you are. We have a legitimate interest in this to ensure that you benefit from all of our services; 
  • conducting statistical analysis about how you and other users of our services make use of those services. We have a legitimate interest to make improvements to our services or to develop new services;
  • changing how we run our app, organise ourselves and deliver the services to you. We have a legitimate interest in this to develop and improve our product and services; and
  • to communicate with you about marketing or promotional campaigns or to send you our Insights, This might include: sending you Insights; personalising parts of the service to your tastes and preferences; and getting in touch if we need to tell you about something, like a change to our policies or issues with our apps or services (service circulars). In some cases, we will do this to perform the contract we have with you. Alternatively, we will have a legitimate interest in giving you these service circulars; for business, regulatory and legal obligations, like: obtaining and maintaining insurance policies; dealing with any requests you make or content you submit; getting in touch if we need to tell you about something, like a change to our policies or issues with our apps or services; managing risk (for instance, by assessing payment and funding risks, identifying, preventing, detecting or tackling fraud, money laundering and other crime and carrying out regulatory checks); and complying with any court order or applicable law, regulation or governmental request (e.g. tax authorities) and to protect our rights or property, or the security or integrity of our business or services.

HOW DO WE PROTECT YOUR INFORMATION?

We hold personal data about you at our own premises and with the assistance of third party service providers. We use third party service providers to perform a number of functions on our behalf including to host our platform, to send messaging on our behalf, to provide support services to you and to process transactions for the purchase of goods and services and to process invoicing for or by our customers or business partners.

Whenever we share your personal data with third parties, we will take reasonable steps to ensure that your privacy rights continue to be protected under the applicable data protection legislation. By sharing your personal data with us and interacting with the services, you consent to the storing, processing and/or transfer described in this part of the privacy notice.

We take reasonable measures, including administrative, technical and physical safeguards, to protect your personal data from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.

WHO DO WE SHARE YOUR PERSONAL DATA WITH AND WHY?

Transfers to other data controllers

Customers and other business partners. We might also share your information with a merchant to investigate and resolve support issues you experience or where you notify us of a complaint about a merchant or the goods or services you purchase from them.

Linking accounts. Where you have linked your F1t Cloud  account to another account you hold (like a bank account or social media account) we will share information with the operator of that account.

Where we do share your information in this way, the recipient will become a new data controller of your information and will contact you to let you know about this and how they use and protect your information.

The information we share might include:

  • information that can be used to identify you (such as name, email address and phone number);
  • information about how you use our app;
  • detailed transaction data (including about payments, refunds and chargebacks);
  • your preferences (but only as they relate to that recipient); and

-where you have raised a support issue or notified us of a complaint about a customer, the nature of the issue or complaint.

Other uses. We may share your information with third parties, including law enforcement agencies for any of the following:

  • to fulfil our obligations under our contract with you (or the customer or business partner you represent), or as required by applicable law or payment scheme rules;
  • to assess financial and insurance risks, risk of fraud, sector risk and credit risk;
  • in relation to any breach of, or to enforce, our contact with you (or the customer or service provider you represent);
  • to develop products, services and our systems;
  • to detect, investigate and prevent fraud or other crime;
  • to respond to requests from courts, law enforcement agencies and other governmental or regulatory authorities or agencies; and
  • to protect our rights, privacy and property, and that of our business partners.

We may also share your information with:

third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings). We shall endeavour to ensure such third parties are bound by confidentiality obligations in relation to such information.

HOW LONG DO WE PROCESS YOUR INFORMATION FOR?

In most cases we will process your information only for as long as required to provide the services or until you close your account or ask us to stop processing your information.

You can ask us to stop processing your information or change the way in which we use it by emailing queries@F1t Cloud .net

There are some exceptions to this, however. We may have other lawful grounds for processing your information (for example, to comply with our statutory or regulatory duties or the orders of a court). For example, we might be required to retain your personal data for a longer period (usually up to six years after you close your account or tell us to stop but this may vary depending on the territory in which you use the service) in order to comply with applicable law, tax obligations or regulatory requirements and for the establishment, exercise and defence of legal claims. This might apply to information about the transactions you make, when and where you make transactions and the information we hold about you for fraud and other crime prevention purposes. If we do retain your information in this way, we will cease other forms of processing and we will continue to keep your information secure.

YOUR RIGHTS

You can request a copy of the personal data we hold about you, its origin and any recipients of it as well as the purpose of any data processing carried out. 

You can correct, restrict, object to our use of or ask us to delete your personal data at any time by emailing inaze@f1tcloud.com with the subject “Data subject change request”. If the processing is based on the legal grounds of consent or fulfilment of contract, you have the right to portability. This means that you can receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, and have the right to transfer this data to another data controller.

You have an absolute right to object to the processing of your personal data for direct marketing. You also have the right to recall your prior given consent. The withdrawal of your consent does not affect the lawfulness of the processing based on the consent before its withdrawal and we may continue processing your personal data based on other legal grounds.

COMPLAINTS

If you wish to make a complaint about how we process your information, please contact us by emailing inaze@f1tcloud.com

UPDATING OUR PRIVACY NOTICE

We may update this Privacy Notice from time to time. When we do so, we will post the revised version on our website and we will inform you about ask you to accept the new version when you next use our app.

COOKIES

You can set your browser (and some mobile device settings) to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of our app and our services may become inaccessible or not function properly. For more information about the cookies we use, please see our policy on cookies.